Reasons why your step counter is not counting your steps accurately include:
- The way you are wearing your step counter.
- Using your step counter in small indoor environments.

- Not being aware of the 10 Step Error Prevention feature.

- Your steps are slower or lighter than regular.
- Your step record was reset to zero without you knowing.
- In very rare cases, if your step count is extremely low/high you may have a rare faulty unit.


How to wear your pedometer:
Your 3DFitBud Step Counter can be carried in different positions using these 2 main principles: Secure your step counter to prevent loss and stabalize your step counter to avoid bouncing around. The best ways to wear your step counter are: Clipping it to your pocket or hip, wearing it around your neck on the lanyard included or placing it inside a secure pocket or bag (not loose). You can even clip it facing inside a pocket, as a discreet option.
Discrepancies can occur if step counters are carried very loosely, e.g. in very loose pockets, caused by the additional movement of the sensor, also if excessive swinging/bouncing on the lanyard. Our customers like the option of carrying under a layer of clothing to prevent this from happening.


Using your step counter in indoor environments:

Steps indoors are usually not continuous and would include a lot more stop-start/pausing - this differs from continuous steps outdoors which step counters rely on for best accuracy, because they are not capable of distinguishing between random movements and steps. Secure/stabalize your step counter for better accuracy.


10 Step Error Prevention feature:
Like most accurate 3D pedometers, your 3DFitBud has a 10-step error prevention feature, it will begin/resume counting steps once it detects motion resembling 10 continuous steps.
Your step counter does not count the first 10 steps unless you take a 10th step without stopping. As you take a 10th step, the step count sensor turns on and all 10 steps are added and will continue adding until continuous walking stops.
This error prevention feature prevents random, non-walking movements from being falsely counted as steps, because step counters are not capable of distinguishing between one-off stop-start steps and other movements (especially in indoor environments) this is why error prevention is essential. Without it, any movement would be counted as a step.

Your steps are slower or lighter than regular:

Pedometers do rely on a certain threshold of step impact to recognise and count steps. If your steps are slower or lighter than regular, or if you are using a walking aid, then the step counter sensor may not be able to detect your steps. This step impact threshold is essential for step counter's to avoid counting false steps.

Your step record was reset to zero without you knowing:

Your 3DFitBud step record can only be reset/cleared back to zero by holding down the RESET button on the back of your step counter for 3 seconds.
Make sure that the RESET button is not being pressed unintentionally, e.g. when sitting down with the step counter in your back pocket.
Please contact us if your step counter is resetting without any button contact.

If you believe you may have a rare faulty step counter please contact us using the information below.


NEED HELP?
Contact our Support Team by clicking 
here (or click on the 'New support ticket' option on the top-right of this page).
Or refer to the front page of your 3DFitBud Step Counter User Manual for other ways to contact us.
We stand by our product with excellent support.